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My Role & Responsibilities

UX Designer

  • Contributed to Secondary Research and Comparative Analysis

  • Fleshed out User Stories and Scenarios

  • Created low, mid, and high fidelity designs and conducted user testing

  • Created and presented the findings to the UX team at Dell Technologies

Project

Timeline: 12 weeks (Fall 2020)

Team: 3 members

Method: Interaction Design

Tools: MIRO, Balsamiq, Figma, UserTesting.com

“A study done by Glassdoor showed that, on average, corporate job openings receive around 250 applicants. Of the 250 applicants, only around 4 to 6 are typically chosen for the interview process, which shows that around 99% of all applicants are filtered out based on their submitted resumes.”

Problem Background

In a typical hiring process of a corporate position, the resume screening occurs first and has 3 steps: ATS (Applicant Tracking System) screening, Recruiter screening, and finally Hiring Manager/Field Expert screening. 

Revify wants to be the online platform to help candidates have the best resume they possibly can with their experience to help them pass that last step of resume screening and land an interview with their dream company. Ultimately, we hope to develop Revify as a platform where job seekers can submit their resumes for review by specific industry professionals, and as a platform where industry professionals can easily conduct resume reviews using built-in tools. 

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Scope

Specifically for this project, we want to address the reviewer-side of the platform, and Revify aims to solve the problem of the overload of review requests by providing two things: 

  • A simple and intuitive platform for resume review seekers to submit their resumes and get resume critiques provided by industry experts from top companies in their field.

  • A simple and efficient resume review dashboard for reviewers to review resumes in their free time to be a helping hand for others.

Through this project, we hope to create and design a dashboard and platform that can reduce the number of steps our reviewers need to take in order to complete a resume review and improve their overall experience with the process.

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Problem Statement

Using a user-centered approach design an application or platform that helps Resume Reviewers easily and accurately provide resume reviews to resume seekers.

Target Audience

We chose to focus on the tech and engineering, owing to the following factors:

  • Other professions might and generally do need documents other than a simple resume.

  • Time was of the essence.

  • We had limited resources. 

So, our target users are experienced industry professionals in the field of Software/Hardware and Engineering.

Timeline
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Design Process
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Research

We scoured the internet to find relevant articles and publications around the subject of reviewing materials related to a job application (direct) as well as test papers and other school assignments to get an idea of how the process goes. We also conducted a Competitive Analysis of the tools to identify key themes and functional aspects that the current services are focused upon and what are the gaps that exist.

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To get a first-hand user perspective, we (virtually) interviewed a diverse mix of 6 users and synthesized our findings from the interview through an Affinity Diagram.

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Generative Research Affinity Diagram (1)
Design Ideation

Digesting and synthesizing the findings from our conducted research, we created a list of functionalities and features and collaboratively classified them under 2 categories - Could Haves and Should Haves. Moreover, from our user stories, we created simple, single-line scenarios that would help kick-start the wireframing by defining a quantifiable vision and in the future keep the designers (us) on track and focused on the agreed goals/tasks.

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Wireframes (Balsamiq)
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I, personally, worked on creating wireframes for the following scenarios:

  • First Scan - A quick and easy way to identify common mistakes across resumes.

  • The resume to be easily readable and accessible for review.

  • Some way to compile the feedback while I am commenting on the doc (resume document).

​The validation for the wireframes was done in the form of quick informal interviews or first-impressions of the participants from the Generative Interview phase. ​

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Mid-Fidelity Design (Figma)
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High-Fidelity Design (Figma)
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Learnings

As it stands with COVID, it is a little difficult to get in touch with potential interview participants, which is why we relied on UserTesting to conduct unmoderated test sessions. Although convenient and definitely helpful as it allows us to tap into potential users beyond the boundaries of our personal network and localities, technical difficulties are bound to come up and may halt the testing altogether. On the other hand, while moderated testing can be a little more time-consuming and difficult due to a lack of or a limited number of willing participants, they offered more freedom and flexibility in exploration and probing.

We found that keeping the designs simple and clean can be difficult, especially on pages where multiple functionalities should be available. We believe that this is where user testing helped us the most; it allowed us to check whether the items on the page were the ones necessary if there was anything missing, and/or how the overall layout and design of the page looked. Any and all feedback we received was helpful; however, we quickly realized that feedback from actual potential users was not only more relevant but also more helpful.